We used technologies that add value
We create innovative apps.
A dedicated COVID-19 app team and a committee of key stakeholders has accelerated governance processes around developing new apps. More than 25 apps have been processed in just a few weeks; these often served regional requests that could be scaled for a broader global benefit, such as in China where we developed an app to manage health attestation. Metrics from Web analytics and adoption rates are used to assess the benefits to the business and influence future investments. Established processes, such as using Microsoft Intune mobile application management (MAM) for downloading and securing all mobile apps, and a single point of contact has helped to secure high user engagement. Going forward, the team is assessing what apps are needed to handle the return to office experience for Accenture people, taking on board government guidance, as well as our own stringent workplace health and safety measures, to shape the next wave of how we work.
We share value-add analytics.
To drive data-driven decisions during this time of uncertainty, the CIO Enterprise Insight (EI) team collaborated with business sponsors to understand their concerns around COVID-19 impacts and co-create insights solutions to address them.
As the Accenture workforce is a primary concern, the EI team provided daily supply and demand insights for the office of the CEO and CHRO. The EI team partnered with Procurement to more quickly assess impacts to contractor agreements and staffing. For Finance leadership, we developed a one-page metrics report with data, trends, and commentary across Finance, Treasury, Sales, HR, and Geographic Services in just a week. We initiated travel policy updates quickly, creating a travel expense analytics dashboard, and offering self-service querying capabilities to empower our people. Also, in less than 48 hours, we developed dashboards to understand impacts to buildings and leases.
These efforts were delivered alongside existing analytics. For example, the Accenture Legal Intelligent Contract Exploration (ALICE) tool with natural language processing (NLP) and artificial intelligence (AI) made contracts more easily searchable and translated with high accuracy to help Legal leaders quickly evaluate the COVID-19 impact on existing client contracts.
We scale to meet business demands.
Responding to a pandemic means moving and scaling fast. Accenture was already running the in-memory database SAP S/4HANA, a powerful “single system instance” for our global financial data which meant that we were able to support our company’s goal to achieve digital transformation, meet the operational needs of our business—like working from home during the COVID-19 crisis—and deliver our financial reporting and quarter end accounts without skipping a beat. Along with a shift of our production instance to the cloud computing service Microsoft Azure, Accenture has been able to run applications and services through managed data centers in line with the demands of the business. Our readiness and human-first approach—supporting our teams through virtual calls and regular communications—coupled with tools, such as our time capture tools that can monitor work location and flow data through into our SAP S/4HANA system, have helped to manage our remote working capabilities effectively.
We support our people, how and when they need us.
We use the cloud-based IT Service Management from ServiceNow which helped us to facilitate our responses to workflow demands far more easily and quickly. Through ServiceNow, we have been able to procure laptops and desktops to enable full-time working from home, offer remote technology support, and remain compliant with our policies. We are also well prepared for our people’s return to offices. Using an Enterprise Asset Management solution built on ServiceNow we can automatically “check back in” workplace and technology assets once lockdowns are lifted. Even with peak usage, the platform has given stable access for all.