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CLIENT CASE STUDY


Transforming the Workplace for Virgin Media

Accenture delivers a seamless, high performance workplace transformation for Virgin Media

OVERVIEW

Virgin Media, a UK-based communications and internet service provider, faced end-of-life issues on its workplace computing environment and multiple business applications. Accenture designed, planned and implemented an upgrade that included Microsoft Windows 7, Office 2010, Citrix XenApp 6.5 for virtual desktop capabilities, SCCM 2012 to manage the desktop environment.

Accenture evaluated more than 1,000 business applications, remediating 675+ to work on the Windows 7 platform. The upgrades were rolled out seamlessly, with strong on-site support for users. The new workplace infrastructure provides a compliant, consistent environment with faster performance, improved security and simpler login procedures.

Customer satisfaction surveys reflect high satisfaction scores more than doubled after the rollout.

SOLUTION

Accenture completed a 15-month workplace infrastructure transformation program for Virgin Media that encompassed 19,800+ users. Scope included designing and developing a new workplace infrastructure platform (Citrix XenApp 6.5, SCCM 2010), migration from Windows XP to Windows 7, and the planning, testing and migration of hundreds of legacy applications to the new environment.

RESULTS

Find out how Accenture helped Virgin Media employees gain access to a high-performance workplace environment with consistent, upgraded applications, faster performance, improved security and new collaboration tools.


DOWNLOAD THE FULL REPORT [PDF, 1.47 MB]