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CLIENT CASE STUDY


International logistics provider: Customer shipments tracker mobile app

Accenture Mobility Software Services helped a leading international logistics provider build an application.

Overview

In the transportation industry, through Accenture Mobility Software Services, we helped a leading international logistics provider build an application that allowed customers to track shipments from smartphones without logging in.

Opportunity
In the world of international logistics, the quality of the customer experience is a critical source of competitive advantage.

The client recognized that advances in communications technologies were changing the way its customers interacted with their logistics provider. Increasingly mobile, their customers were as apt to conduct business from their smartphones as from their PC or laptop. They wanted to launch smartphone solutions, which would provide decision-makers an easy way to send and track their shipments.

Solution

  • Developed the technical and functional architectures, as well as the application definitions

  • Built the native application and completed unit, integration, system and user acceptance testing

  • Built the application and completed unit, integration, system and user acceptance testing

  • Piloted a beta version of the application before release.

Results
Today, the new mobile solutions allow customers to:

  • Create .pdf-ready, printable shipping labels

  • Locate the client’s shipping facilities using global positioning satellite capabilities.

  • Track their shipments without logging in. If they do log in, customers get the added benefit of being able to access a tracking history