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CLIENT CASE STUDY


Asia Pacific life insurance group: Anti-money laundering (AML) framework

Overview


Accenture reviewed the anti-money laundering (AML) processes of a leading life insurer in Asia Pacific, helping it to develop an AML target operating model (TOM) to serve as a regional blueprint, and providing recommendations to transition to the model.

Solution
The project was conducted in two phases comprising a current state assessment, and the design of the AML TOM. The Accenture team drafted the design principles to drive the scope of the current state assessment and obtained stakeholder buy-in. The findings of the assessment were then documented in Responsibility Assignment Matrices (RACIs) identifying roles and responsibilities, and Swim Lane (Rummler-Brache) Diagrams that map processes and the connections between contributing or affected stakeholders. Once these findings were validated with the client, the team developed and proposed high-level recommendations to address current state issues, comply with regulatory guidelines and align with market reference points. These changes were again documented in the RACIs and Swim Lane Diagrams, with AML risks and corresponding controls visually reflected in the Swim Lanes.

Results

Working closely with the client, the Accenture team was able to identify the key issues the insurer faced in Hong Kong and provide recommendations on how to mitigate them. Roll out of the regional AML operating model blueprint will increase the robustness of the clients AML framework, assist the client to standardize processes and increase efficiency gains, and deliver a better customer experience through decreased complexity in the on-boarding process. This project will help the client meet regulatory requirements and provides a baseline to conduct further analyses of AML processes across other countries and regions where it has a presence.