Utilities and companies handling widespread gas and oil pipelines face the need to maintain and optimize their assets while ensuring efficiency and productivity. External variables like weather conditions, traffic and congestion can have an impact on execution time, number of technicians needed in the field and the number of incoming calls to the back-office. Having reliable resource planning tools that can take into account these external variables is crucial for avoiding operational bottlenecks. Analytics provide an opportunity to quantify, visualize, predict and confirm operational bottlenecks while translating the raw operational data into actionable insight.
The Workforce Management Application provides accurate forecasts of execution time and the number of expected incoming calls based on the external variables. It also, generates suggestions on the optimal number of crews needed in the field on a daily basis, reducing operational costs and minimizing customer inconvenience.