When processing warranty claims, manufacturers are usually using legacy systems that have limited automated validation and reporting functionalities, poor data quality and require data to be analyzed manually. As a result, manufacturers detect and correct warranty issues too late. This negatively impacts financials, brand image and customer experiences.
Accenture's Warranty Analytics application offers a fraud detection framework that includes predictive analytics models along with business rules to estimate the probability of suspicious activity and detect fraud. Suspicious activity can include, but is not limited to: Dealers charging more working hours than needed or suppliers providing poor quality parts that fail and again must be fixed in warranty.