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CAPABILITY


Overview

The Intelligent Patient Platform helps life sciences companies enhance their patient relationships by removing barriers that are impeding patient care and providing ongoing support throughout the full treatment period.

The platform also helps life sciences companies use real-world analytics solutions to design more precise patient programs based on the requirements of unique patient segments.

By using the platform, life sciences companies can measure the impact of their patient programs across all modes of engagement (both in-person and digital) to refine program effectiveness for each patient segment.

The platform is the primary technology platform for Accenture’s Intelligent Patient Solutions, a tightly integrated set of evidence-based services to help life sciences companies support patient population journeys from pre-diagnosis through ongoing treatment and deliver better patient and economic outcomes. These services utilize unique population health analytics and proprietary technology to redefine how companies incorporate the patient experience into the development, launch and support of their innovative science.

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Why Accenture

The platform is currently being implemented or piloted by several major global pharmaceutical companies. It is fully configurable with the ability to be tailored based on therapeutic and patient population needs across both US and global markets and is informed by our experience working with 15 of the top 25 pharmaceutical companies developing and implementing patient services programs.

It utilizes Predictive Health Intelligence, an analytics-enabled solution to help life sciences companies build evidence-driven business models through a real-world data repository of over 50 million electronic medical records.

Everyone can benefit:

  • Patients get on a therapy more quickly and easily with better support from health systems to manage their condition.

  • Providers get increased support towards their patient care imperatives of quality, affordability and engagement (triple aim).

  • Payers get the documentation they need in the appropriate format to process a patient’s potential benefits request more quickly and easily.

  • Specialty pharmacies get all the information they need to fill the prescription, eliminating unnecessary follow-ups with physicians and patients.

Specific Services

The Intelligent Patient Platform features four integrated components to enable patient-centered solutions:

Patient Engagement
Coordinates and delivers a seamless customer experience with physicians and patients by directing and facilitating interactions across all channels.

Insights and Analytics
Powered by Accenture's Predictive Health Intelligence, this component enables internal and external data analysis to bring unique insights into patient treatment and engagement.

Connected Devices and Applications
Design and operation of regulated applications and devices which improve patient outcomes and assist healthcare providers in managing patient care.

Patient Data Management and Service Exchange
Aggregates patient data from multiple sources and connects both client and external vendor technology solutions to create a single view of all patient interactions.

Powered by Accenture Insights Platform.

Applications

Featured Applications in the Patient Engagement Component

Patient Onboarding Contact Center
Allows companies to quickly onboard patients to a specialty treatment. It is based on a proprietary workflow engine that provides pharmaceutical companies with an automated, collaborative and interactive framework across patient, physician, payer and specialty pharmacy based on a specific product lifecycle and patient journey. It provides a dynamic, visually engaging and comprehensive view of the patient journey from intake to first dose, helping life sciences companies coordinate across other healthcare stakeholders.

Connected Physician
Provides physicians with a groundbreaking, simple way to access disease, treatment and product information, as well as training, and the ability to collaborate with fellow doctors and medically trained pharmaceutical experts. The Accenture Connected Physician is a key enabler in accelerating and improving the way pharmaceutical companies engage with physicians with the ultimate goal of facilitating better patient interactions and outcomes.

Patient Adherence Contact Center
Allows life sciences companies to manage the ongoing adherence to a treatment for their global patient population. Using a proprietary workflow engine, it provides a visually engaging, comprehensive view of patient status, allowing life sciences companies to have more informed discussions with patients and develop stronger, more loyal relationships with them.

Mobile Nurse
A mobile app to assist field-based nursing associates with their day-to-day activities including patient and physician education, injection training and assistance with patient onboarding and adherence (in coordination with the Accenture Contact Center).

These applications are all Certified Salesforce Fullforce Solutions.

Fast Facts

Accenture Intelligent Patient Platform Fast Facts

Currently being implemented or piloted by several major, global life sciences companies.

Fully configurable with the ability to be tailored based on therapeutic and patient needs.

Ability to support both US and global markets.

Informed by our experience working with 15 of the top 25 pharmaceutical companies developing and implementing patient services programs.

Utilizes Accenture Predictive Health Intelligence, an analytics-enabled solution to help life sciences companies build evidence-driven business models through a real-world data repository of over 50 million electronic medical records.



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