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CAPABILITY


Operations transformation services: Positioning IT operations as an asset

Find out how Accenture is positioned to help CIOs build IT services organizations and drive the enterprise forward.

Overview

Today’s CIO is under increasing pressure to run IT as a service-oriented business responsible for helping create true business value.

This shift from IT value-capture to IT value-creation is the result of a number of advances that have changed corporate IT in recent years.

Service-oriented architectures, Software as-a-service (SaaS), network convergence, mobility and other trend have sparked noticeable improvements in IT flexibility, processing power, storage capability and cost variability.

In addition, new sourcing models and the cloud have set the stage for faster, more responsive and more cost-effective IT capabilities.

Together, these advances are requiring CIOs to build service organizations that can respond to business threats and help drive the enterprise forward.

Accenture Operations Transformation Services help you achieve this dual imperative.

Our world-class delivery capabilities bring together our global reach, innovative solutions, industrialized assets and deep industry and technology skills.

Why Accenture

Accenture is the world’s largest technology-independent strategy and IT solutions provider.

With Operations Transformation Services, Accenture is uniquely positioned to help our clients achieve high performance. We offer:

  • Business focus: We understand that you are seeking to differentiate based on the services you offer to your customers. We focus on business outcomes by maximizing theresources and capabilities you need.

  • Expertise: We provide hundreds of certified practitioners and bring more than 20 years of experience helping clients around the world transform their IT service organizations.

  • Scalability: By leveraging our extensive outsourcing experience, we guide you on how to implement the right sourcing model. 

  • Vendor independence. We have strong and long-standing relationships with leading technology providers and experience implementing major service-management tools and solutions. By remaining vendor and tool neutral, we help our clients make decisions based on their needs – not ours.

  •  Global reach: Accenture is a truly global organization. Our network of service management professionals and alliance partners can make our global talent available to address your business issues wherever the need.

  • Holistic approach: We offer solutions for all phases of the IT service lifecycle—from service-management operations, service-desk implementation, technical operations and service integration.

  • Robust set of delivery assets: We apply an industrialized approach so that our work is carried out consistently and with less risk. In addition to our Service Excellence Methodology, we offer field-tested tools and assets to help drive IT success. These include:

  • Service-Portfolio and Service-Reporting assets, a maturity model for Service-Excellence Assessments,

  • Service-Design modules, and

  • Service-Asset and Configuration-Management capabilities.

Specific Services

We help streamline processes, improve IT-process maturity and reduce operational costs by as much as 30 percent annually, while exceeding industry-standard service-level agreements (SLAs).

 

Our Operations Transformation offerings help you implement strategic and tactical initiatives across the areas of service desk, service delivery and management, and sourcing.

  • Service management: We provide organizational models, processes and tools to provision and manage increasingly complex IT applications and infrastructure, including connected devices and cloud services.

  • Service desk: We transforms the service-desk capability to provide faster resolution of service issues.

  • Technical operations: We provide greater visibility into and management of the health and performance of IT infrastructure and application services.

  • Service integration: We ensure end-to-end service availability in a multi-vendor hybrid environment.

Summary

With a relentless focus on helping clients achieve desired business outcomes and our deep industry knowledge, we can help you orchestrate high-performing IT service organizations.

Accenture Operations Transformation Services can help make your IT operations more efficient, ensure that service levels are optimized always in a state of compliance, and that service costs are transparent to key stakeholders.