Today’s CIO is under increasing pressure to run IT as a service-oriented business responsible for helping create true business value.
This shift from IT value-capture to IT value-creation is the result of a number of advances that have changed corporate IT in recent years.
Service-oriented architectures, Software as-a-service (SaaS), network convergence, mobility and other trend have sparked noticeable improvements in IT flexibility, processing power, storage capability and cost variability.
In addition, new sourcing models and the cloud have set the stage for faster, more responsive and more cost-effective IT capabilities.
Together, these advances are requiring CIOs to build service organizations that can respond to business threats and help drive the enterprise forward.
Accenture Operations Transformation Services help you achieve this dual imperative.
With Operations Transformation Services, Accenture is uniquely positioned to help our clients achieve high performance. We offer:
Business focus: We understand that you are seeking to differentiate based on the services you offer to your customers. We focus on business outcomes by maximizing theresources and capabilities you need.
Expertise: We provide hundreds of certified practitioners and bring more than 20 years of experience helping clients around the world transform their IT service organizations.
Scalability: By leveraging our extensive outsourcing experience, we guide you on how to implement the right sourcing model.
Vendor independence. We have strong and long-standing relationships with leading technology providers and experience implementing major service-management tools and solutions. By remaining vendor and tool neutral, we help our clients make decisions based on their needs – not ours.
Global reach: Accenture is a truly global organization. Our network of service management professionals and alliance partners can make our global talent available to address your business issues wherever the need.
Holistic approach: We offer solutions for all phases of the IT service lifecycle—from service-management operations, service-desk implementation, technical operations and service integration.
Robust set of delivery assets: We apply an industrialized approach so that our work is carried out consistently and with less risk. In addition to our Service Excellence Methodology, we offer field-tested tools and assets to help drive IT success. These include:
Service-Portfolio and Service-Reporting assets, a maturity model for Service-Excellence Assessments,
Service-Design modules, and
Service-Asset and Configuration-Management capabilities.
Our Operations Transformation offerings help you implement strategic and tactical initiatives across the areas of service desk, service delivery and management, and sourcing.
Service management: We provide organizational models, processes and tools to provision and manage increasingly complex IT applications and infrastructure, including connected devices and cloud services.
Service desk: We transforms the service-desk capability to provide faster resolution of service issues.
Technical operations: We provide greater visibility into and management of the health and performance of IT infrastructure and application services.
Service integration: We ensure end-to-end service availability in a multi-vendor hybrid environment.
With a relentless focus on helping clients achieve desired business outcomes and our deep industry knowledge, we can help you orchestrate high-performing IT service organizations.