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CAPABILITY


Residential mortgage services

Providing comprehensive identical mortgage transformation services to improve quality, cost, service and delivery.

Overview

Accenture Credit Services is a full-service provider of residential mortgage transformation services. We team with clients to deliver high performance operating environments that bring improvements in quality, cost, service and delivery.

By leveraging our deep domain expertise, systems integration and management, software and large-scale process outsourcing flexibility, Accenture helps lenders and servicers industrialize their operations to meet current and anticipated challenges.

By providing digital technology, mobile solutions, e-closing and e-signatures, real-time business intelligence and predictive analytics, Accenture Credit Services is transforming the mortgage experience.

Watch the video to see how, since launching in August 2011, we have delivered high performance and defined a new mortgage industry standard for efficiency and service.

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Why Accenture

Accenture provides solutions that increase quality, lower costs, raise service levels and decrease delivery cycle times, while answering residential mortgage industry challenges, including:

  • Lowering internal cost-of-service operations by 25 percent

  • Improving customer service, building brand loyalty and increasing customer retention

  • “Manufacturing” defect-free loans and reducing re-purchase risk

  • Reducing cycle times to less than 30 days to ensure a stress-free borrower experience, and improving secondary marketing execution

Specific services

Accenture offers a comprehensive suite of consulting, advisory and professional services to help clients tackle today’s challenges in the residential mortgage business.

RESIDENTIAL
MORTGAGE ORIGINATION /
FULFILLMENT

Accenture can, in many cases, deliver greater than 25 percent optimization in performance results by applying progressive manufacturing discipline and quality rigor to the operations we design, build and run on our clients’ behalf.

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SERVICING/LOAN
ADMINISTRATION

Loan servicers are utilizing Accenture to streamline their back-office operations and provide intelligent scale to meet the emerging demands of customers and regulators.

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DEFAULT
SERVICING

Our default and loss mitigation services are effective solutions for creating the scale and capacity required to meet demands.

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INVESTOR
SERVICES

Accenture works closely with our investor clients to develop and deliver the most applicable and efficient standards and procedures for their business.

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