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Building an intelligent infrastructure for the digital business

As more and more employees use both business and personal devices for their jobs, the definition of workplace is itself changing. One of our experts sees both challenges and opportunities.



Just what does a “fully realized intelligent infrastructure” look like?

Desktops will be provisioned based on your unique user profile and will provide applications and services to support your unique role, Accenture's Larry Socher tells CIO Journal.

The infrastructure “brains” can determine your location—office, mobile or home—and adjust user experience accordingly to maximize workplace capabilities.

This ensures devices are always on and connected—and will ensure network connectivity to the required environments. While the current technology options are not quite ready to achieve the full vision for an intelligent infrastructure, IT leaders can begin to prepare.

The infrastructure can determine the employee’s location—office, mobile or home—and provision the user experience accordingly to maximize workplace capabilities.


When it comes to workplace technologies, there are five key areas where IT leaders should focus their efforts: 

  • Focus on the end user—Recognize that IT can no longer dictate how systems are delivered. Users now expect to be able to get their work done wherever they are, on any type of device – from smartphones and tablets to traditional desktop PCs.

  • Give them apps—Users want to access all corporate applications on all of their devices all of the time – and all those applications must work the same, whatever the device. Successful companies support this trend. It’s important to recognize that building and supporting a corporate “app store” tends to drive more custom application development.

  • Consider virtualized desktopsWith Windows XP reaching the end of its life, now is an ideal time to reconsider how you deliver services to employees.

  • Embrace “workplace as a service”Cloud services are quickly moving into the enterprise, often without IT involvement, and successful IT leaders are establishing policies and avoiding trouble by getting ahead of this trend. Be wary of potential legal – and brand reputation – ramifications regarding where corporate data resides.

  • Invest in the users’ experienceProjects often deliver the intended functionality, but stumble or fail because of insufficient resources to ensure a good experience. Be sure to put yourself in the user’s place when you’re planning such projects.

Larry Socher is global managing director of Accenture’s Network and Workplace practices.

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