Skip to main content Skip to Footer

LATEST THINKING


Flip the switch on

Re-energize the workforce to power the digital utility.

Overview

Utilities are beginning to see a convergence of forces that are up-ending the industry and challenging traditional business models.

Utilities have a choice: Either enjoy the ride until the road runs out, or concurrently start paving the way for a new future.

Transforming an established enterprise with a new operating model and a blended workforce of new and traditional skills is a daunting task. Utilities can start today by embracing digital technologies to reshape how work gets done, defining a new talent strategy and developing an employee value proposition that attracts and engages the utilities workforce of the future.

DOWNLOAD FLIP THE SWITCH ON: RE-ENERGIZING THE WORKFORCE TO POWER THE DIGITAL UTILITY [PDF]

Key Findings

Accenture Strategy finds that many utilities will be challenged to make the changes necessary to achieve high performance in the future:

  • Digital can amplify people’s productivity—if the culture allows it. Accenture Strategy research has found that utilities are able to sustain less than half of all their change journeys. To drive different outcomes, leaders must embrace digital, act boldly, take chances and hold individuals and teams responsible for achieving outcomes

  • New skills + new talent sourcing methods are required. Market-driven, digitally-powered business models require smaller workforces structured differently and leveraging different talents. Utilities need to think differently about how to source this talent—moving from a dedicated workforce to an extended workforce that can flex according to business needs.

  • The traditional utilities employee value proposition—a non-renewable resource. Next generation, digitally-savvy employees are looking for flat, team-based structures, and opportunities to grow through skill development and be rewarded for innovation.

“Only 37 percent of utilities managers currently identify ‘analyzing and sharing information’ as one of their top five daily tasks.”

Recommendations

Build workforce into your strategy. Start building the utility of the future by envisioning the workforce of the future. A realistic and focused talent strategy can enable and shape future capabilities across all areas of the business.

Re-skill from the top. Successful leaders will be dynamic, creative, collaborative, and capable of working across siloes and seeing the transformation through.

Power up a new employee experience. From recruiting and training to promotion and retention, every aspect of the employee experience should be considered and aligned to the priorities of the shifting workforce.

LEARN MORE ABOUT ACCENTURE UTILITIES

LEARN MORE ABOUT ACCENTURE STRATEGY


Authors
SUGGESTED CONTENT