The traditional view is that attracting, developing and retaining talent is only the job of the human resources (HR) department. But that approach to HR management is no longer equal to the challenges of today’s workers and organizations—nor to the future of work itself.
Financial services companies today need a new kind of HR strategy to bring people management capabilities to all parts of their business, and to attract and retain the next generation of talent. Such an HR strategy will shatter its traditional boundaries and become integrated across the organization, partnering with areas often not seen as relevant to HR at all.
But that’s the point: HR is more relevant and important than ever—just in a different way. In fact, as people management becomes embedded within the larger business, the question will be less about what competencies the HR function needs to more effectively attract, develop and retain top talent, and more about how to create world-class HR competencies everywhere an employee experiences a company, its customers and its services.