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PERSPECTIVES


Inventive business models and technology are disrupting distribution

Shafiq Khan, senior vice president, eCommerce at Marriott International shares insights on the evolving distribution landscape.

How has distribution evolved over the years?

"Distribution is where the evolution started most dramatically and the fastest."
 

Where do you see the distribution landscape for hospitality in the next five or 10 years?

"I will tell you, there is a good scenario and a bad scenario."
 

What is Marriott doing as part of their strategy to address the needs of millennials specifically?

"Millennials, clearly for us it is very close to becoming our primary segment, our biggest segment."
 

What kind of traveler are you?

"I don’t think any of us is really one kind of traveler. It really depends upon the occasion and the situation."