Imagine filing your taxes from your smartphone. The form is pre-filled with your data by the revenue agency, and you can clarify any questions by checking an interactive FAQ or by live-chatting with a revenue agent. Taxes are filed at the tap of a finger and the refund slotted for automatic deposit into your checking account.
This may not be just a pipe dream for long. Tens of millions of taxpaying Millennials across the globe want instant online access to anything and everything. Whether banking, buying music or filing taxes, getting the digital mix right increases satisfaction substantially among this key—and sizable—constituency. And revenue agencies are next in line to reimagine their services in order to quench Millennials’ thirst for user-centered digital services.