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LATEST THINKING


Financial services managers and intelligent machines unite!

Intelligent machines are poised to dramatically recast the financial services workforce of the future.

Overview

Banks and insurers are just starting to use intelligent machines—information systems that sense, comprehend, act and learn—to automate some of the more routine, rules-based tasks that take up so much of managers’ time. The vast majority of managers believe such machines will make them more effective and their work more interesting, according to new research from Accenture Institute for High Performance and Accenture Strategy.

Yet many managers have an incomplete understanding of what they will need to thrive in a partnership with intelligent machines. They recognize the importance of technical skills and strategic expertise, but may be overlooking the human element. This research paper shows what senior executives think about the shift to intelligent machines and what they must do to make the most of cognitive computing.

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Industry view

What do managers in Banking and Insurance think?