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Burn the rulebook: How to succeed in low-income banking

Leveraging digital, new technologies, partnerships and more to reach Asia’s underserved segment

Overview

Asia-Pacific’s low-income banking segment is hyped as a vast opportunity with billions in untapped revenue. While banks have historically struggled with profitability gains in this sector, new low-cost, digital-first operating models—focused on business efficiencies and scalability—are enabling banks to target cost-to-income (CI) ratios in the 30s, transform their return on investment equation and make this customer segment significantly more attractive to shareholders.

DOWNLOAD BURN THE RULEBOOK: HOW TO SUCCEED IN LOW-INCOME BANKING [PDF]

"Banks that can master the right models for the right markets will secure the real value from this much-hyped opportunity."


Recommendations

Rather than react to disruption from new competitors and technologies, banks need to become agile disruptors themselves—seizing the opportunity to invent all-new operating models and highly targeted value propositions. Read how banks are already starting to tap into this much-hyped opportunity through:

  • Innovative thinking that protects profitability. Digitized banking operations create new cost efficiencies and opportunities for novel and compelling customer offerings.

  • Unconventional partnerships. Profitable low-income banking models often rely on unconventional, mutually beneficial partnerships.

  • A different perspective on competition (it might not be who you think). Transformative technologies are unlocking greater profitability in banking, but are also being exploited by agile Fintechs and disruptive competitors who continue to encroach on traditional retail banking opportunities.

DOWNLOAD BURN THE RULEBOOK: HOW TO SUCCEED IN LOW-INCOME BANKING [PDF]


Authors

Sonali Kulkarni
Senior Manager
Accenture Financial Services, India

Steve Pemberton
Managing Director
Accenture Banking, APAC


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