Seventy-four percent of bank executives believe that a more “fluid” workforce would improve their innovation. For banks to change faster, operate more quickly, make smarter decisions, stay relevant to customers, outdo competitors and stay on pace with new technologies and regulation, they need a nimble, or liquid, workforce.
A liquid workforce is no longer “internal” versus “external.” It includes fixed versus variable, as well as new, innovative workforce constructs like crowdsourcing and labor on demand.
Banks can harness new technology to begin or progress their workforce transformation, by creating first a new workforce strategy for enabling the right people to do the right things.
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