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Fjord Trends 2016: Key insights for energy retailers

How digital can help energy providers humanize the customer experience.

FJORD TRENDS 2016: AN INTRO

The annual Fjord Trends, now in its eighth year, shines a light on the most significant and emerging technology, design and business developments and describes how they will impact our world in the coming year.

Luis Villa, Strategy Director, Fjord, shares an overview of Fjord Trends 2016, and what he sees as a “megatrend” for utilities: One that marks a change from the architecture of the business defining customer experience, to customer experience defining the architecture of the business.

TRENDS FOR UTILITIES




Mark Sherwin, managing director for Accenture Interactive, discusses which Fjord Trends may have the greatest impact for the industry, and how utilities need to serve the new energy consumer.
"Energy consumers are bombarded with choice and information, and we as utilities need to find simple ways to make it easy for customers to interact with us."


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