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Greater Expectations: Eight key drivers of winning HR outsourcing relationships

There was a time when outsourcing HR functions focused mainly on slashing costs. Not anymore—top performers have raised the bar.

Business process outsourcing (BPO) is now standard for most businesses, including human resources.

In a prior era, there was a laser focus on reducing HR operating costs. Now, management expects more: insight, innovation, industry expertise and solutions tailored to the business’ needs.

A newly sophisticated HR buyer is emerging, someone who demands continuous improvement in workforce operations. So what separates the best-performing BPO relationships from the rest?

Citing research conducted with the Everest Group and the London School of Economics, Jill Goldstein, Accenture Global Offering Lead, Talent & HR BPS, explores eight common traits among those taking BPO relationships to higher ground, in this industry publication.

A newly sophisticated HR buyer is emerging—a business buyer—who demands continuous improvement in workforce operations.

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