Business process outsourcing (BPO) is now standard for most businesses, including human resources.
In a prior era, there was a laser focus on reducing HR operating costs. Now, management expects more: insight, innovation, industry expertise and solutions tailored to the business’ needs.
A newly sophisticated HR buyer is emerging, someone who demands continuous improvement in workforce operations. So what separates the best-performing BPO relationships from the rest?
Citing research conducted with the Everest Group and the London School of Economics, Jill Goldstein, Accenture Global Offering Lead, Talent & HR BPS, explores eight common traits among those taking BPO relationships to higher ground, in this industry publication.