While product and service opportunities abound, the future will not be about a single product, process, service or solution. Rather, it will be shaped through digital industry platforms and ecosystems that fuel breakthrough innovation and disruptive growth.
Accenture sees a range of platform types emerging in energy consumer services.
Europe, Africa and Latin America
Accenture Energy Consumer Services
Creating value through the digital energy (r)evolution
The future for energy providers will not be about a single product, process, service or solution. Rather, it will be shaped through digital industry platforms and ecosystems that fuel real-time business models, emerging energy solutions and customer-powered innovation.
Across industries, innovative companies are embracing platforms as a way to increase their capabilities to accelerate larger opportunities, solve bigger problems and better serve their customers.
Accenture undertook the multiyear New Energy Consumer research program to help gas, electricity and water utilities understand emerging consumer needs and preferences, to identify new challenges and opportunities and to bring focus to the critical competencies required to succeed in the evolving energy marketplace.
Collecting consumer insights from interviews with more than 60,000 end consumers around the world, the initiative has explored a range of topics.