Reaping the full benefits of the digital ecosystem demands focused attention. Stakeholders from every business unit contribute to the strategy, architecture and operating model for organizing technology, people and process.
A strategy for digital platforms must be differentiating and agile, offering what others cannot and able to shift quickly.
A strong architecture consolidates various platforms into an overall digital industry platform where customers, suppliers, providers and partners can conduct their own businesses.
IT operations should focus on business and supplier engagements, integration and brokering of technology services, increase in commercial and sourcing capabilities, and development of innovative technology services.
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