The life, pensions and investments (LP&I) industry faces disruption from all sides. New sources of competition are proliferating—from non-core adjacent competitors (such as Hargreaves Lansdown and Nutmeg), to online platforms and data champions (such as Amazon and Google). Already the norm in most other industries, strong digital capabilities are now essential for organizations wanting to meet new consumer expectations, provide a positive working environment for their employees and enable a consolidated view of products.
In this report, Accenture explores LP&I disruptors, the future workforce roles required to respond to these disruptors and five steps for companies planning to change their organization’s DNA and position themselves for a sustainable and profitable future.
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