Leading independent research firm Forrester Research Inc. designated Accenture as a leader in B2C Global Commerce Services in its recent evaluation. The Forrester Wave™: B2C Global Commerce Service Providers, Q1 2015 (February 2015) identified, researched and scored the top 10 global commerce service providers (GCSPs) against 77-criteria.
Their report details their findings about how well each global commerce service providers meets the evolving needs of their B2C customers evaluating the strengths and weaknesses regarding strategy, customer experience, design, technology, and managed services capabilities:
“Accenture Digital has carved out particularly strong offerings in commerce selection, data management, and digital business strategy.”
“Accenture Digital is now actively investing in its innovation lab function, building out eCommerce accelerators and growing a promising analytics practice. The company has an especially large global client base and has carved out a relatively strong position in both B2B and B2C businesses.”
“With the acquisition of Acquity Group still relatively new, synergies between Accenture Digital and Acquity Group are still being developed.“
“Clients of Accenture Digital indicate that the firm possesses deep experience in commerce strategy and application integration work, even in the face of changing requirements and timelines and multiple tracks of work.”
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The Forrester Wave™: B2C Global Commerce Service Providers, Q1 2015, February 9, 2015. The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.