ATM Benchmarking Study 2016 and Industry Report
ATMIA, in partnership with selected consultancies, collected statistics from 43 global ATM operators. The value of such insights is especially important as ATMs are core to branch modernization within an omni-channel banking concept, and a core access-to-cash channel in financial inclusion initiatives. The analysis delves deeper into the main topical areas:
After nearly 50 years in existence, the ATM channel is proving to have retained its central role as a core banking touchpoint with the consumer.
ATMs are still central to the banking industry in a complementary role to the more recently introduced electronics payment facility. ATMIA and Accenture believe that the ATM will retain its importance for banks and consumers alike in the foreseeable future, but also that the untapped potential for cost optimization and revenue generation will lead, in the medium term, to an evolution of ATM operating models.