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What We Do

The Accenture Utilities industry group brings deep industry knowledge, world-class capabilities, digital innovation and cutting-edge technology to our clients to enable transformation across the utility value chain for value and growth.

Our capabilities are underpinned by our industry services across the utility value chain that combine our industry expertise and assets to provide end-to-end services, bringing the best of Accenture to utility organizations.

Power generation Transmission and distribution Energy retail and customer operations Enterprise and management functions
Power generation Power generation

Power generation

Tap into our deep industry experience and suite of services designed to transform operations for power generators and other asset-intensive companies. We help you drive profitability, optimize costs and increase efficiency of your conventional power plants and renewables. Outcomes include:

  • Decreased operations and maintenance costs
  • Increased workforce efficiency
  • Improved asset utilization/plant performance
  • Increased operational performance and reliability of equipment
Transmission and distribution Transmission and distribution

Transmission and distribution

Deploy innovative business solutions to deliver the next generation of electric, gas and water networks.

Our experts help utilities improve asset performance, reduce costs, optimize grid operations, and achieve the full value from advanced metering operations data and capabilities. Outcomes include:

  • Optimized integration of distributed energy resources (DER)
  • Increased asset performance, reliability and resiliency
  • Reduced operations and maintenance costs
  • Enhanced preparedness and responses to cybersecurity threats
  • Increased efficiency and productivity of field workers
  • Improved outage management and restoration performance
  • Realized new revenue models and opportunities

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Energy retail and customer operations Energy retail and customer operations

Energy retail and customer operations

Transform your energy retail business and customer care operations to thrive in the evolving energy ecosystem. With deep industry expertise in digital customer engagement, connected energy management services and customer platform solutions, we help utilities unlock business value from cost effectiveness, revenue assurance/extension and customer satisfaction. Outcomes include:

  • Reduced customer cost to serve and cost to acquire
  • Enhanced seamless digital customer experience
  • Increased customer engagement and satisfaction
  • Realized innovative customer solutions
  • Increased speed to market of new products/services
  • Identified new revenue models and streams

Read more

Enterprise and management functions Enterprise and management functions

Enterprise and management functions

Rapidly scale innovative, comprehensive and proven approaches and solutions to accelerate enterprise-wide business value and performance. We help you embed technology-led innovation and digital capabilities to transform information technology and corporate functions including finance, talent management and procurement. Outcomes include:

  • Enhanced decision making and planning
  • Optimized talent recruitment and management
  • Increased financial insights and forecasting
  • Transformed IT systems management toward the NEW IT
  • Enhanced procurement efficiency and reduced operating costs

Power generation

Tap into our deep industry experience and suite of services designed to transform operations for power generators and other asset-intensive companies. We help you drive profitability, optimize costs and increase efficiency of your conventional power plants and renewables. Outcomes include:

  • Decreased operations and maintenance costs
  • Increased workforce efficiency
  • Improved asset utilization/plant performance
  • Increased operational performance and reliability of equipment

Transmission and distribution

Deploy innovative business solutions to deliver the next generation of electric, gas and water networks.

Our experts help utilities improve asset performance, reduce costs, optimize grid operations, and achieve the full value from advanced metering operations data and capabilities. Outcomes include:

  • Optimized integration of distributed energy resources (DER)
  • Increased asset performance, reliability and resiliency
  • Reduced operations and maintenance costs
  • Enhanced preparedness and responses to cybersecurity threats
  • Increased efficiency and productivity of field workers
  • Improved outage management and restoration performance
  • Realized new revenue models and opportunities

Read more

Energy retail and customer operations

Transform your energy retail business and customer care operations to thrive in the evolving energy ecosystem. With deep industry expertise in digital customer engagement, connected energy management services and customer platform solutions, we help utilities unlock business value from cost effectiveness, revenue assurance/extension and customer satisfaction. Outcomes include:

  • Reduced customer cost to serve and cost to acquire
  • Enhanced seamless digital customer experience
  • Increased customer engagement and satisfaction
  • Realized innovative customer solutions
  • Increased speed to market of new products/services
  • Identified new revenue models and streams

Read more

Enterprise and management functions

Rapidly scale innovative, comprehensive and proven approaches and solutions to accelerate enterprise-wide business value and performance. We help you embed technology-led innovation and digital capabilities to transform information technology and corporate functions including finance, talent management and procurement. Outcomes include:

  • Enhanced decision making and planning
  • Optimized talent recruitment and management
  • Increased financial insights and forecasting
  • Transformed IT systems management toward the NEW IT
  • Enhanced procurement efficiency and reduced operating costs

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ENGIE selects Fjord to transform its retail business

Plan will help the company reimagine the customer experience and develop a group implementation roadmap for digital transformation.

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