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HEALTH & PUBLIC SERVICE


SOCIAL SERVICES AUSTRALIA

Transforming service delivery in the digital age

WELCOME

Welcome to our website for Social Services Australia. Here you’ll find a selection of resources to support you as you transform service delivery—including our latest insights on data & analytics, emerging technologies, design thinking and managing transformation to achieve better social outcomes for citizens.

Please don't hesitate to contact me if you'd like any further information.

Best regards,

Louise May
Managing Director, Accenture Government & Health
Account Lead – Human Services Australia
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LEADING FOR SOCIAL OUTCOMES IN THE DIGITAL AGE

From 19-26 November 2018, Accenture in partnership with the ANU Centre for Social Research and Methods, hosted an executive roundtable series to examine how the role of social services agencies and ecosystem partners needs to evolve in the digital age, and the skills and behaviours for leadership that will drive better social outcomes.

Our discussion centred around three areas for leaders to focus on when looking to achieve better social outcomes through digitalisation.

READ THE DISCUSSION PAPER

Based on the research presented and discussion themes from each event, our event brief identifies a leadership archetype for the digital age, along with a closing analysis and recommended actions for leaders.

READ THE EVENT BRIEF

WHAT PEOPLE WANT: SOCIAL SERVICES CITIZEN SURVEY

We asked citizens across five countries—Australia, the UK, Singapore, France and Germany—for their opinions on digital services and what they want from Human Services agencies.

HUMAN-CENTERED DESIGN

DATA & ANALYTICS

EMERGING TECHNOLOGIES

MANAGING TRANSFORMATION

CONTACTS

Louise May

Managing Director,
Accenture Government & Health
Account Lead – Human Services Australia
Mail to Louise May. This opens a new window.

Brian Lee-Archer

Managing Director,
Accenture Government & Health
Mail to Brian Lee-Archer. This opens a new window.