Welcome to our website for Social Services Australia. Here you’ll find a selection of resources to support you as you transform service delivery—including our latest insights on data & analytics, emerging technologies, design thinking and managing transformation to achieve better social outcomes for citizens.
Please don't hesitate to contact me if you'd like any further information.
‘Dynamic social security’ is as important a mandate now as it was when launched at the 2007 World Social Security Forum in Moscow. The concept has evolved beyond social policy to include business models, business processes, organisational design and ICT. While these aspects were implicit in 2007, the rapid changes and disruption now occurring because of the digital economy is forcing social security institutions to up their game and design responsive and proactive citizen experiences.