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AI:
OUTCOMES2

CHANGING THE ANZ GOVERNMENT AND
HEALTH SERVICES GAME FOR CITIZENS

OVERVIEW OF ARTIFICIAL INTELLIGENCE

To meet citizens’ rising expectations for more personalised services and to lower costs, manage risks, drive efficiencies and empower employees, Australian government and health organisations need to look at doing things differently and doing different things. New technologies such as robotic process automation, virtual agents, cognitive robotics, machine learning, deep learning, natural language processing and video analytics can unlock trapped value and help organisations achieve their goals. We help them become more agile, operate securely and work within tight budgets and schedules. Accenture enables organisations to explore, understand and unleash the power of the New to build the government and health services that meet citizens’, businesses’ and employees’ needs today and into the future.


TELL ME MORE

Combining Ingenuity with Intelligent Technology

Edmund Gardner highlights how government and health organisations can exceed citizen expectations.

DOWNLOAD THE TRANSCRIPT [PDF]

WHAT IS ARTIFICIAL INTELLIGENCE (AI)? 

Artificial Intelligence is a collection of advanced technologies that allows machines to sense, comprehend, act and learn. It is set to transform business in ways we’ve not seen since the Industrial Revolution; fundamentally reinventing how businesses run, compete and thrive. When implemented holistically, these technologies help improve productivity and lower costs, unlocking more creative jobs and creating new growth opportunities.

UNLOCKING THE ARTIFICIAL INTELLIGENCE OPPORTUNITY FOR BUSINESS

Artificial Intelligence transforms the relationship between people & machines, empowering people to make better decisions faster.

AI Opportunity

APPLICATIONS OF ARTIFICIAL INTELLIGENCE

A conglomerate of technologies are the basis for a variety of Artificial Intelligence solutions – key applications include:

  • Intelligent Automation - Intelligent Automation (IA) allows for the execution of both manual and digital back-end processes to eliminate repetitive tasks and liberate your workforce.
  • Robotic Process Automation - Robotic Process Automation (RPA) allows organizations to deploy intelligent software systems or “robots” that mimic the actions of human users.
  • Cognitive Robotics - Cognitive Robotics endows robots with artificial intelligence, providing them with perception, planning, memory and reasoning.
  • Virtual Agents - Virtual Agents is a smart assistant that interacts with people and machines, harnessing the power of artificial intelligence to inform, support and advise, helping them with their tasks, challenges and goals.
  • Machine Learning and Deep Learning - Machine Learning is an artificial intelligence technology that provides systems with the ability to learn without being explicitly programmed.
  • Natural Language Processing - Natural Language Processing (NLP) group creates solutions for processing written and spoken text. This makes it possible to interpret the data and form actionable insights.
  • Video Analytics - The science of applying computer vision algorithms to video surveillance feeds, in order to enable our clients to increase their situational awareness and collect meaningful operational, marketing and security insights.
 

Robotics and artificial intelligence exist along the same spectrum of automation – clear boundaries do not exist but there are clear domains:

OVERVIEW OF ARTIFICIAL INTELLIGENCE SERVICES

Accenture's end-to-end delivery of AI and robotics integrates strategy, consulting, digital, operations and technology. Regardless of whether you are after a Proof of Concept (PoC) or a full end-to-end service, Accenture can help you explore how you can unleash the power of AI.

Advisory, change management and governance

Technology and vendor assessment

Proof of concept (PoC) and pilots

Configuration and implementation

Service management

Security

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DOWNLOAD BROCHURE [PDF]

The Garden, inviting government and health organisations to:

 

  • Come and have innovative experiences – see, touch and feel emerging and innovative technologies that offer almost endless possibilities.
  • Come collaboratively solve problems and/or identify opportunities – large complex problems or problems that can be easily solved with technology.

 

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ACCENTURE HELPS CLIENTS UNLEASH ARTIFICIAL INTELLIGENCE

TRUSTED BY AUSTRALIANS


Australian government and health organisations have an obligation to deliver trustworthy and valuable services for Australian citizens. Like the private sector, government and health organisations are faced with many challenges in achieving their service outcomes.

 Embracing new technologies including artificial intelligence can help solve government and health challenges in new ways, that deliver value and ‘pay for themselves’ thanks to rapid (return on investment) ROI. Accenture helps organisations ‘do things differently’ by addressing their business priorities head-on with everything we do, enabling sustainable change. We bring together comprehensive new technology to sense, comprehend, act and learn.

That means new ways to perceive the world; analyse and understand what’s happening; make better-informed decisions; and work with systems that learn, adapt and self-tune.

SMARTER INNOVATION, BETTER OUTCOMES


Faced with ageing IT systems, reduced or flat budgets and increased data security challenges, government and health organisations need to look at ‘doing things differently and doing different things’. They need to harness new technologies not simply to improve, but to reimagine business processes and operating models.

Intelligent automation can do this. It can ‘sense, comprehend, act and learn’ to unlock new levels of operational efficiency in order to deliver new and better, faster, more relevant and more secure citizen and employee services.

Accenture can help organisations embrace intelligent automation –from basic robotic process automation to virtual agents, cognitive robotics, machine learning, deep learning, natural language processing and video analytics. And our focus on high value business process reengineering means we don't simply automate what organisations have or digitalise what’s already there, but instead help enable real and sustainable change.

DELIVER EXCEPTIONAL EXPERIENCES


Today’s citizens and employee’s expectations are shaped by their everyday digital experiences. Government and health organisations are faced with the challenge of meeting these often-heightened expectations. The solution? New approaches like design thinking, co-creation, co-innovation, rapid prototyping and agile development can help organisations create new services that are personalised, user-centric and respond to people’s fast-changing needs.

Artificial intelligence empowers employees so they are freed to focus on higher value work, making their jobs more rewarding and making government and health more attractive employers. Accenture can help organisations address the aging workforce and reskill employees - transforming the relationship between humans and machines - through our extensive technology ecosystem, rapid deployment skills and liquid studios for accelerated service and employee innovation.

ACCENTURE LEADER IN INNOVATION

ACCENTURE PUSHING ENVELOPE ON INNOVATION IN INTELLIGENT AUTOMATION

HfS Research: A Blueprint Report for Intelligent Automation places Accenture firmly in the “Winner’s Circle”.

ACCENTURE RANKED THE LEADER IN ROBOTIC PROCESS AUTOMATION

HfS Research highlights Accenture's strong innovation and holistic strategy for intelligent automation.

ACCENTURE IN THE WINNER'S CIRCLE WITH IBM WATSON

HfS Market Guide for IBM Watson Services ranks Accenture in the "Winners Circle," indicating Accenture is a leader in developing execution and innovation capabilities.

MEET THE TEAM

I am passionate about solving business problems and creating new opportunities through technology and different ways of doing things such as design thinking, co-creation, co-innovation, rapid prototyping and agility.

I lead The Garden, home of our Government and Health Innovation and Advisory Network, which is dedicated to shaping and nurturing the new ideas and innovation that will make a positive impact on people’s lives. This includes advising clients how to incorporate user-centered design thinking into their business strategies to improve outcomes and to adopt emerging technologies to build government services that meet citizens’, businesses’ and employees’ needs today and into the future.

The opportunity to see the tangible social improvements that our work with clients delivers is one of the most rewarding aspects of my role. That, and working with our exceptionally talented people and clients, are constant sources of inspiration and learning.

Outside work, I’m equally inspired by travelling with my family and seeing the wonders of the world through the eyes of my two spirited young daughters!

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David is an Innovation Director and leads our ANZ Automation Engineering Practice at Accenture. He has over 22 years of experience in delivering business outcomes across clients in all industries. David's work has taken him to successful projects with companies and subsidiaries in North America, Japan, APAC, EMEA, and Australia.

Throughout his career, David has focused on thinking differently and being creative in addressing problems. David is passionate about working with clients, business leaders, technology partners, and our local community to achieve results at the intersection of great technology and business strategy - to improve the way the world works and lives.

David specialises in collaborating with organisations on the design and set-up of new capabilities, re-design of business processes, establishment of centres of excellence, and the adoption, prototyping, and implementation of emerging and advanced technologies – e.g. virtual reality, machine learning, artificial intelligence, connected solutions (IOT), blockchain, and robotics.

David welcomes collaborating with you in bringing your ideas to light as we address the challenges confronting us in the Digital world we work and live in today.

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Bosco is a Delivery Lead for Avanade Australia and leads the Robotics Process Automation Practice in ANZ. He is responsible for growing the capability within ANZ through collaboration with global leads within Accenture and Avanade thus bringing to clients the latest tools, methodologies and frameworks for successful RPA implementation.

Bosco comes with over 14 years of consulting experience, all of it with Accenture and Avanade. Through his tenure, Bosco has worked with senior stakeholders in industries across Finance, Government and Products. With his strong delivery and programme management skills Bosco not only helps customers shape their strategic solutions but is also often responsible for delivering them thus realising outcomes for his customers.

In addition to being a capability lead, Bosco is passionate about building a culture of inclusion and community within the firm. He has been the Sydney location for Avanade for 4 years organizing events like LGBTI+, cultural events as well as quarterly business updates.

Bosco lives is Sydney and absolutely adores his family. He loves spending his spare time learning from his gorgeous little girl who is a year old and growing quickly.

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In my role, I help our government and health insurance clients to take advantage of emerging automation, robotic and AI technologies that are revolutionising how all organizations will operate in the future. It’s an area that constantly generates new solutions, new challenges and new opportunities, both for our clients and for me.

I help our clients to understand how they can apply and implement these new transformational technologies to create unprecedented levels of operational efficiency and to support new outcomes for citizens that are helping to improve lives.

By making a real difference in the efficiency of government for all Australians, New Zealanders and visitors here, our work is supporting the development of tomorrow’s digital agencies. In the future, I hope to to help other emerging nations, for example in India, to enable them to achieve similarly transformational outcomes, to result in a better place to live for the next generation.

Mail to Vinod Muraleedharan. This opens a new window. Connect with Vinod Muraleedharan's Profile on LinkedIn. This opens a new window.

My passion is to work with our Federal Government clients to thrive in the new environment that’s generating big challenges but major opportunities too. That means helping them to reimagine personalized digital services for citizens, empowering employees with new technologies such as robotics, AI and machine learning and enabling agencies to become more efficient and manage risks. To do that I can draw on my experience from across multiple system transformation projects and engaging with senior stakeholders to design the future strategy for Federal Government.

Even with over 10 years of consulting experience, I still find that every day presents a new challenge – there’s always a new, complex problem to solve in a market and technology landscape that’s evolving so rapidly. But working in a sector in which you can see the impact that your work is having on the wider community is a constant source of inspiration. And I’m constantly learning from the people I work with, both in our business and at clients.

Outside work, I’ve got a major interest in cinema and movie making. I’m lucky enough to have a brother in the business, and even luckier to have been executive producer for his debut film.

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