Accenture’s single instance SAP enterprise resource planning (ERP) is critical to the organization’s drive for high performance. The system holds a wealth of critical business transaction data that supports Accenture’s business functions. Accenture wanted to ensure that it was fully leveraging the value of this data to keep the company operating at peak performance.
To do this, Accenture developed an innovative way to achieve its goal: It adopted an enterprise services approach, using Web services and service-oriented architecture to create self-service applications. These self-service applications today give users transactional data access in real time across a range of business processes.
As a result of this Web services program, Accenture has improved access to its important business data so that it can respond to clients faster, become more digital, and more efficiently service its own employees.