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We knew straightaway that mobile connectivity of city maintenance personnel was key. Combining a mobile app for each technician in the field with an integrated web app for maintenance chiefs back at the office, we transformed the way Paris maintains its public buildings. Our solution—incorporating the latest SAP services, our expertise in user interfaces, and other cutting-edge technologies—was created at top speed.
After just eight months, maintenance chiefs were organizing task boards, assigning repairs and streamlining operations using our application. And technicians were viewing repair orders on our user-friendly mobile app, linking to Google Maps to get them to the right place at the right time, and recording audio summaries of each repair rather than laboriously typing into their phones. Best of all, they rarely had to check in at the office anymore because everything they needed was already in their pocket.
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4 Iterations of app |
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600 Smartphones deployed |
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+20% More Repairs each day |
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200 Expert agents |