With growth in world air travel averaging 5 percent per year over the past 30 years, the airline industry is aware more than most of the need to innovate to keep pace with change.
For London Heathrow Airport, which handles the greatest number of international passengers in the world, there was a need to expedite the movement of an increasing number of passengers in the context of finite resources and Accenture was chosen to help.
Opportunity
Leading airport company BAA is involved in almost every aspect of the day-to-day running of six United Kingdom airports and a number of overseas airports.
With a remit to work closely with travelers to give them an enjoyable passenger experience, BAA approached Accenture to undertake a trial to prove a secure, streamlined and workable business process for automated border crossing, before planning to implement the solution more broadly.
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