Telehealth is seen as a digital technology with major potential for aged care. Despite this, adoption to date has been limited, a key factor being the lack of supporting infrastructure, funding models and integration to the broader health system. In early 2013, the Australian government devised a program to investigate how the National Broadband Network (“NBN”) could support telehealth technology in Aged Care, Cancer Care and Palliative Care.
With funding from the NBN-enabled Telehealth Pilots Program Leading Age Services Australia (“LASA”) and the ACIITC2 began a series of trials with two key aged care providers. Accenture was a strategic partner to the consortium, providing insight into how aged care organisations could measure the benefits of digital telehealth technologies, integrate to the broader health ecosystem and learn lessons to inform any potential larger scale rollout.