This top-10 US mortgage lender originates and services mortgage loans for customers throughout the United States. With nearly 5,000 mortgage specialists, the company had more than US$20 billion in production.
The Federal Reserve Board issued a Federal Consent Order to the bank highlighting Matters Requiring Attention, one of which was a lack of standardized process and procedure documentation in its mortgage operations.
The bank sought to become compliant with the Federal Consent Order. They decided to team with Accenture based on Accenture’s deep knowledge of the industry and, more specifically, the mortgager’s own operations and technology.
Accenture was able to help the mortgage lender comply with the Federal Consent Order by developing standardized process and procedure documentation for its mortgage operations.