The client worked with Accenture to implement a monitoring and evaluation system based on the SAP Strategy Management (SSM) software solution. The team began by reviewing, updating and expanding key performance indicators (KPIs), applying the SMART (Simple, Measurable, Accurate, Reliable and Timeliness) framework. It also designed a balanced scorecard model featuring eight scorecards.
The client and Accenture then implemented and enabled 177 KPIs across the eight balanced scorecards on the SSM software platform, and automated a number of performance management processes. A key aspect of the effort was the implementation of a mobile capability, based on an SSM iPad application, that gives approved users dashboard-like reports on scorecards and KPIs. The team also set up custom “special briefing book” reports to provide information for those unable to access the system.
Prior to this implementation the monitoring and evaluation business function was an intensive, manual process, requiring manual collation of KPI information and manual aggregation for reporting purposes. This implementation provided a semi-automated process for generating interactive dashboard-like reports. Increased automation will be implemented in a future project, whereby KPI data will be retrieved from the respective systems through integration, as opposed to the current manual data capturing process.