An international maker and supplier of espresso was managing its direct e-commerce channels with unique systems for each of its different geographic locations. This involved supporting separate physical infrastructures that provided only partial capabilities for upgrading Web features, presented functional and technical interface management constraints, and incurred extra costs to support business growth.
The company worked with Accenture to consolidate and upgrade its global e-commerce platform, which consists of a proprietary social network and an e-store platform. Accenture led the entire upgrade program, including implementing the e-store platform using its proven design, build and run approach.
The client’s new consolidated e-commerce platform—based on IBM’s WebSphere Commerce, Web Content Management and Portal applications—is supporting the organization at a global level. This platform uses a single physical infrastructure, interfaces with the most recent Web services and uses Oracle ODI to connect all of the company’s systems. Since implementation, the cost of running the new platform has decreased significantly, and flexibility and scalability have both increased.