An emerging market communications service provider offers customers a wide variety of services and solutions such as wireless, landline and television and Internet services; however, its billing system was in need of updating in order to keep up with the customer demand for new products and services. The company turned to Accenture for assistance.
As the islands comprising the country in which this company offers communications services enter the digital and mobile age, their residents are seeking an increasingly modern mix of telecommunications services. They also, like telecom customers around the world, demand a fast, consistent, and high-quality customer experience.
The communications service provider could not afford to continue using its existing billing system: New competitors were winning its customers away, particularly in the mobile space. Aware that it needed to replace its core system with a single, cost-effective platform that would enable it to provide market-leading customer service and offers, the company realized it needed external assistance with its billing system project. Therefore, the company asked Accenture to help because of our deep experience in the industry and in the implementation of Oracle-based solutions.