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CLIENT CASE STUDY


Major Brazilian bank: Credit card processing platform consolidation

Transforming credit card processing for a major Brazilian financial services provider to increase efficiency and reduce costs.

Overview

Learn how Accenture helped a major Brazilian retail bank choose between its two existing card processing platforms, reducing processing costs and time to market for innovations.

This major Brazilian bank has a substantial international presence and employs more than 100,000 people.

The bank asked Accenture to help it address inefficiencies resulting from the use of two different card processing platforms.

Opportunity

 

The bank’s use of two different credit card processing platforms, VisionPLUS®/FirstVision® and a separate legacy system, resulted in redundancy, excess time for project implementation and high maintenance costs. The bank engaged Accenture to help determine which of the two systems was most aligned with its goals. The evaluation determined that VisionPLUS®/FirstVision® was the more appropriate choice. The platform would need to be fully implemented and made capable of processing more than 20 million accounts within required business specifications.

With a single cards processing platform, the bank is realizing a 50 percent reduction in processing costs.

Solution

The bank asked Accenture to be part of the program as project management office (PMO), to structure the general work plan (which was divided into one technical stage and four functional stages, consisting of 170 projects and more than 200,000 hours of estimated work). Accenture also helped define the migration strategy.

Close collaboration with the bank was critical. Accenture produced weekly status reports based on Accenture Delivery Methods and monthly status reports of the business case to ensure that project benefits were realized in a timely manner.

Results

Accenture provided the bank with an impartial and consolidated view of the overall program, allowing it to focus on “big picture” issues and potential risks. Accenture provided the bank access to people with deep expertise in both the credit card industry and program management.

With a single cards processing platform, the bank is realizing a number of benefits, including:

  • A 27 percent reduction in time-to-market for new products (exceeding the business case by seven percent, resulting in a seven-month reduction in the time required for the project to pay off).

  • Performance improvements as Accenture began processing accounts within the defined service level agreements, thus increasing infrastructure efficiency through a reduction in storage and CPU batch use.

  • A 50 percent reduction in processing costs.