Are you future ready?

Modernising Public Service starts at the core.

Moving at the speed of life

Citizens now want more than just value for money; they’re seeking responsive, living services that fit seamlessly into their lives. It’s a level of change that’s creating anxiety among public sector leaders who are now faced with a mammoth task: balancing the pivot of investment from old to new without breaking the bank.

Work the system

We conducted our largest organisation systems survey to date and collected data on more than 8,300 companies and organisations across 20 countries and industries, studying both “Leaders,” who are building Future Systems, and “Laggards,” who are investing in—but not scaling—innovation. The survey included respondents from 515 public service organisations across Australia, US, UK, Germany and Singapore. We asked about

  • Adoption of key technologies
  • Penetration of technologies adopted
  • Organisational culture

We scored the organisations on these dimensions, calling those in the top 10% Leaders and those in the bottom 25%, Laggards. By tracking performance indicators between 2015 and 2023 (projected), we can see a strong correlation between technology adoption and achieved, or expected, value.


Boundaryless systems take advantage of blurring boundaries to create new spaces where ideas and partnerships can flourish. Historically, the components of the IT-stack—database, applications and infrastructure—have been treated as independent entities. These days, divisions are fading.

Boundaryless organisations utilise the cloud, have a uniform approach to data, security and governance, and have established paths for exploring unconventional business/technology partnerships.


of Australian respondents agree that future enterprise systems will blur boundaries between humans and technologies that they work with.


of Australian respondents think that future enterprise systems will blur boundaries between their organisation and ecosystem of partners, suppliers and citizens they serve.


of Australian respondents believe their organisation is effective at fuelling innovation and new business models through platforms and crowd sourcing.


Adaptable systems learn and improve by themselves, eliminating the friction that hinders growth and helps humans make better decisions, much faster. Powered by advances in data and intelligent technologies, those with adaptable systems aren’t fazed by change.


of Australian respondents believe their organisation is effective at fuelling innovation and new business models through platforms and crowd sourcing.


of Australian respondents believe that future enterprise systems will need to provide seamless interaction with humans.


of Australian respondents agree that future enterprise systems will provide strategic agility to organisations, enabling them to pivot to new strategies as needed.

Radically human

Radically human systems talk, listen, see and understand just like we do, bringing elegant simplicity to every human-machine interaction.


of Australian respondents believe their organisation is effective at breaking down cultural barriers that hinder employees in working with radically human systems.


of Australian respondents think their organisation is effective at creating a safe space for experimentation with new technologies.


of Australian respondents agree their organisation is effective at putting humans at the center while designing their organisation processes and services.

Public service voices

Meet our subject-matter experts and get their latest takes on the most pressing issues facing public servants.

Four steps to create enduring innovation

Brian explains that when government agencies don’t possess strong innovation capabilities, leaders can still encourage enduring innovation.

Future state CIO: Catalyst and convener of innovation

Rick Webb explains why just doing things differently is not always effective innovation.

Case studies

Agencies have the challenge of delivering services according to today’s demand and evolving their operations to meet the demands of tomorrow.

Meeting customer needs for an on-demand service with conversational AI technology.

In today’s fast-paced world of rapidly evolving technology, successful innovation requires a different approach.

By enhancing its technology, ATSICHS could equip and empower employees with the tools they need to provide best-in-class care.

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What we think

Future Systems can help you scale innovation and achieve full value.

A CEO’s guide to getting the most out of new technologies.

Can your enterprise survive the “tech-clash?”

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Our leaders

Transforming public service

By leveraging our deep industry expertise and applying it to the specific challenges that public organisations face, we can deliver proven solutions, end-to-end. We’re infusing government with the fresh thinking it needs to give citizens what they want.

Truly human government

Truly human governments break down silos, build up capabilities and empower workforces to move from transactions to relationships with citizens.

Innovative technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.


We bring the insight, experience and delivery capabilities needed to help leaders bring Living Governments to life.

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