Little changes can leave a lasting legacy

Modernising Public Services starts at the core.

Spotlight on Seattle Police Department

Chris Fisher, Chief Strategy Officer at Seattle Police Department in the United States, shares his thoughts on the changing nature of policing. From data-driven insight to ecosystem collaboration, Chris highlights the areas of policing that are experiencing major transformation. This interview is part of a series of perspectives from industry leaders across Public Service.


Deliver living public services with a collaborative ecosystem of partners, enabling access to new skills, technology and the flexible capabilities needed to provide for the future.

Customs, immigration and border control agencies are striving to modernise to keep pace with changing society, technology and citizen expectations.

As defence organisations become more connected and dependent on outside partners, risks that threaten one force are amplified across the ecosystem.

Citizens want to interact with government through digital when it's convenient for them.

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Architect for change and build agility to adapt to a changing world with new technologies, self-learning systems and flexible workforces.

How can public service organisations meet the needs of digitally enabled citizens?

Carl Sharpe, Global Public Safety, Innovation lead, shares insights on the need to build organisational agility.

The burden of defending critical infrastructure requires collaboration from government and utilities.

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Radically human

Embrace seamless interfaces between humans, technology and systems, with a focus on human-centred design to provide the best outcomes for citizens and workers.

The public safety landscape is transforming at speed and scale.

Fast-paced technology advancements bring both opportunities and challenges for defence personnel.

Government agencies are increasingly using applied intelligence to track workforce skill development.

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Case studies

Future ready and future proof. This social services agency evolved its core to meet citizen expectations.

Helping the Singapore Ministry of Defence personalise engagement with the National Service community

Meeting customer needs for an on-demand service with conversational AI technology

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What we think

Future systems must be boundaryless, adaptable, radically human to thrive in a world of constant change.

Digital transformation offers exceptional capabilities, but also creates enormous expectations.

A look at what's ahead for the future of business, technology and design.

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Our leaders


We bring the breadth of expertise and insight to support organisations in applying innovation to improve outcomes for citizens, workers and communities.

Transforming public service

By leveraging our deep industry expertise and applying it to the specific challenges that public organisations face, we can deliver proven solutions, end-to-end. We’re infusing government with the fresh thinking it needs to give citizens what they want.

Truly human government

Truly human governments break down silos, build up capabilities and empower workforces to move from transactions to relationships with citizens.

Innovative technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.


We bring the insight, experience and delivery capabilities needed to help leaders bring Living Governments to life.

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