Retail design & customer experience from Accenture

We design physical experiences that support digital channels and omnichannel journeys.

We work with clients looking to evolve the role/purpose of their stores/ branches/ employees to create differentiating experiences and optimize their physical networks.

We create physical experiences with purpose, experiences that activate brand promises, motivate teams, increase customer satisfaction, reduce cost to serve and increase revenue.

We design across a mix of innovative retail formats and have partnered with the world’s leading banks, telcos and retailers in 57 countries over our 29-year history.

We believe that the most successful businesses of the future will deliver data-driven experiences with human touch.

Allen International Showreel 2019

Accenture's video shares the latest and greatest collaborations from our Customer Experience and Retail Design Agency - Allen International. See more.

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We create engaging brand experiences that deliver

  1. A flagship experience for America’s leading bank showcasing their technology and innovation credentials.
  2. A global branch transformation for a top 20 global bank that drives self-serve and digital migration.
  3. A customer lounge for a digital-first UK bank that rewards loyalty and delivers a 'brand halo'.
  4. A co-working innovation hub for business customers in Ireland.
  5. A fuel forecourt of the future concept that supports test and learn and delivers a multi-pace experience for a global fuel retailer.
  6. A next generation flagship telco store that provides inspiration for the rest of the network and supports digital migration for an African telco.
  7. A utilities control center concept in the UK that enables collaboration to improve performance.
  8. A store experience with provenance that connects with local communities in Iceland.
  9. Multiple store formats that combine to meet customer needs and drive self-service and digital migration for a Canadian bank.
  10. A flagship that is a test and learn space for the latest technologies and digital services for a UAE bank.

What does Allen have to offer?

Our capabilities provide an inspiring extension to Accenture’s Distribution Transformation/CX proposition. Clients can engage Allen directly or as part of a broader Accenture team. We also offer a range of low investment entry point projects.

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Network optimization

We partner with Accenture/Javelin to develop innovative physical network strategies.

Store design

We design stores and branches that engage customers, motivate teams and bring brands to life.

Workspace experience (WX)

We design efficient, collaborative agile workspaces that bring brands to life and improve productivity.

Brand DNA

Brand DNA defines the soul of your brand and informs the customer experience.

Retail academy

We provide training programs for frontline staff that focuses on how behaviors can deliver the client’s Brand DNA.

Brand engagement

We partner with clients to give employees the skills to drive brand change and improve customer satisfaction.

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