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Retail: Operations and outsourcing services

Accenture helps retailers develop an end-to-end outsourcing strategy, and implementation and delivery approach to transform their retail operations.


Retailers are looking for game-changing solutions to enhance the effectiveness of their retail operations and achieve competitive differentiation. High-performance businesses use outsourcing as a way to gain access to industry-leading methodologies and skills, and embed innovation into their organizations.

Accenture believes outsourcing is about building a long-term business relationship, not just a contract between a client and service provider. While outsourcing can help reduce costs, we believe the partnership is about being flexible to meet both short- and long-term business outcomes for our clients.

Why Accenture
Accenture has been a leading provider of outsourcing services to a range of the world’s leading companies for many years. We help our clients address their immediate business challenges and provide long-term value through continuous improvement.

  • Merchandising and marketing functions are becoming increasingly important and their scope continues to grow. We help retailers balance competing demands by taking on administrative tasks and developing capabilities in complex areas such as analytics through our team of highly-skilled professionals. 
  • Our data management and analytics capabilities help retailers glean insights into shoppers’ needs, habits and preferences. And through our global scale, we can deliver these capabilities at a lower cost. 
  • We help retailers create a seamless supply chain model across all channels, built on a combination of fast innovation, integrated planning and agile supply chain management best-practice capabilities. 

  • We help retailers gain end-to-end visibility and develop dynamic fulfillment processes that have now become mandatory for successful retailing.

Additionally, the Accenture Delivery Centers helps provide fast, efficient, world-class services to our clients. We have the methodologies, experience and global reach to become a trusted member of your organization’s team. We have an excellent track record in helping retailers use outsourcing to increase efficiency, enhance retail operations and achieve competitive differentiation.

Accenture has been recognized by various associations for our leadership in the outsourcing industry.

  • Ranked No. 1 in the International Association of Outsourcing Professionals (IAOP) Global Outsourcing 100 list of the world’s top outsourcing service providers in 2012—for the fifth year in a row.
  • Won the Best Global Services and Best Business Transformation in the 2011 Outsourcing Excellence Awards.

    With a value-driven approach to outsourcing, our services go beyond lowering costs. We provide innovative, market-shaping industry insights to enhance our clients’ performance in today’s competitive landscape.

Specific Services

Accenture provides retailers a complete suite of outsourcing services that include:

  • Application Outsourcing Helping deploy, manage and upgrade packaged or customized software to reduce application environment costs, optimize innovative IT applications, and improve service execution and software reliability.
  • Infrastructure Outsourcing Helping transform IT infrastructure, from complete transformation of the service delivery model and addressing a specific cost or performance issue to improving IT spend management and streamlining IT operations.
  • Business Process Outsourcing: Helping execute and manage the outsourced function or process—controlling costs, reducing risk, fostering collaboration and increasing transparency.

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