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The new, networked society is driving Communication Service Providers (CSPs) to reconsider the very essence of their business and reposition themselves as the core agents of digital life. They find themselves on the cusp of becoming digital telcos, capturing the promise of the pervasive network—the increasing ubiquity of connectivity through devices, sensors and the Internet of Things anytime and anywhere. To fully realize this opportunity, however, CSPs must undergo a significant transformation via next-generation platforms and SDN/NFV-powered ecosystems, new consumer-facing services and agile operations.

With an opportunity to reinvent themselves as digital telcos and platform-powered companies, CSPs must actively pursue this deep and transformative change. It requires “connecting the dots” across the organization, aligning digital capabilities, simplifying and innovating operations, technology and strategy.

Accenture helps CSPs power forward in their digital telco journey as they reshape their production model into next-generation platforms, accelerate the delivery of digital services and create real-time operations–all while maintaining existing operations as they rotate to the new.


Build next-generation platforms
and SDN/NFV-powered ecosystems with dual-speed IT or new IT powering the latest network. Creating an API-driven environment and multi-vendor open orchestration are key components of the next-generation, fully automated platform with DevOps and agile delivery as key capabilities.

Develop and launch new services

Develop and launch new services
for businesses and consumers that leverage the Internet of Things, advanced analytics, 5G and NFV, including business-to-business and home security, communication and collaboration-based services.

Create and manage real-time operations

Create and manage real-time operations
that use streamlined, robotic-powered operational processes and AI tools to enable real-time service delivery, self-care and self-fulfillment. We use data as a key competitive differentiator, enabling CSPs to truly enhance the customer experience, a key measure of success for real-time operations. We also help CSPs maintain and migrate legacy IT as well as streamline operations to serve their existing install base while they progress along their multi-year digital telco journey.

George Nazi

George Nazi
Managing Director, Accenture

Listen to 50 Questions with George Nazi on YouTube. This opens a new window.

George Nazi is a recognized technology leader known for blending strategic vision and operational execution to achieve business goals and customer satisfaction. He offers a unique blend of executive acumen, global team-building and more than 25 years industry experience transforming large organizations and operations. Currently, he is a managing director at Accenture leading their Network and Carrier Innovation & Transformation Service line business globally within the Communication Media and Technology group of Accenture.

George recently served as the executive vice president of Alcatel-Lucent and president of Global Customer Delivery (GCD) managing a workforce of more than 40,000 professionals. The GCD unit served all customers (Carrier, Enterprise and Strategic Industries) and delivered Alcatel-Lucent's entire portfolio (products and services) as well as those of other original equipment manufacturers (OEM’s). George was a member of the Alcatel-Lucent Management Committee and served as the chief quality officer. 

Prior to Alcatel-Lucent, George Nazi was with BT serving as the president of Networks and IT Infrastructure globally.  One of George’s biggest achievements was running the entire 21st Century Network transformation program (21CN) with a budget in excess of $15billion from remaking the portfolio, enhancing the customer experience, and building the next generation Network and OSS/BSS.  Earlier at BT, he was the Global Services CTO and Global VP of Networks responsible for the design and deployment of BT’s Global IP/MPLS network across 170 countries.

Prior to joining BT, George Nazi held executive positions with WorldCom and Level 3, where he led the integration of many of their acquisitions, and held a variety of senior engineering and planning roles. George also founded a Consulting firm and a CLEC (competitive local exchange carrier) in the United States in 1998, which targeted small- to medium-size businesses to support them in optimizing their networks and reducing their costs.

George Nazi received his bachelor’s and master’s degrees in electrical engineering and computer science from Tulsa University in 1992.