The Intelligent Patient Platform helps companies develop and deliver comprehensive patient programs based on the requirements of unique patient segments. It uses outcome-based analytics to measure the impact of their patient programs (in-person and digital) to refine program effectiveness for each patient segment.
The platform is the underpinning technology for Accenture’s Intelligent Patient Services, a set of evidence-based services to help life sciences companies support patient population journeys from pre-diagnosis through ongoing treatment. These services help companies redefine how they incorporate the patient experience into the development, launch and support of their innovative science.
Quicker and easier access to therapies with better support from health systems to manage their condition.
Accurate documentation to process a patient’s potential benefits request more quickly and easily.
Increased support towards their patient care imperatives of quality, affordability and engagement (triple aim).
Access to prescription information that can remove unnecessary follow-ups with physicians and patients.
Currently being implemented or piloted by several major, global life sciences companies.
Fully configurable with the ability to be tailored based on therapeutic and patient needs.
Ability to support both US and global markets.
Informed by our experience working with 18 of the top 25 pharmaceutical companies developing and implementing patient services programs.
Utilizes Accenture Predictive Health Intelligence, an analytics-enabled solution to help life sciences companies build evidence-driven business models through a real-world data repository of over 50 million electronic medical records.
The Intelligent Patient Platform features four integrated components to enable patient-centered solutions:
Coordinates and delivers a seamless customer experience with physicians and patients by directing and facilitating interactions across all channels.
A patient enrolls in the program and the contact center leverages the solution to quickly get the patient onto therapy.
The patient has real-time access to the status of their enrollment & therapy with a tailored view of the case via a portal.
The care manager interacts with the patient to manage their ongoing therapy according to their risk profile and program cadence.
Field Nurse Enablement
The field nurse has access to their patient list on the iPad and is able to record interactions and plan their day.