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CAPABILITY


TRANSFORMATIVE
PATIENT CARE

The Intelligent Patient Platform helps companies develop and deliver comprehensive patient programs based on the requirements of unique patient segments. It uses outcome-based analytics to measure the impact of their patient programs (in-person and digital) to refine program effectiveness for each patient segment.

BUILT FOR THE
PATIENT JOURNEY

The platform is the underpinning technology for Accenture’s Intelligent Patient Services, a set of evidence-based services to help life sciences companies support patient population journeys from pre-diagnosis through ongoing treatment. These services help companies redefine how they incorporate the patient experience into the development, launch and support of their innovative science.

PLATFORM IN ACTION

The Intelligent Patient Platform—the industry platform helping life sciences companies around the world deliver patient services that improve health and economic outcomes.

DOWNLOAD VIDEO TRANSCRIPT [PDF]

Get to know the Accenture Patient Experience Manager—a new solution that helps life sciences companies monitor, measure and improve their patient interactions across all their patient services programs.


DOWNLOAD VIDEO TRANSCRIPT [PDF]

WHAT’S IN IT

The Accenture Intelligent Patient Platform features four integrated components that enable companies to deliver, measure and optimize holistic patient services programs.
PATIENT ENGAGEMENT

Coordinates and delivers a seamless customer experience with physicians and patients by directing and facilitating interactions across all channels. Powered by Salesforce. Featured solutions include:


  • Field-Based Care Enablement
  • Patient and Physician Portal
  • Onboarding Contact Center
  • Patient Mobile App
  • Adherence Contact Center

PATIENT INSIGHTS AND ANALYTICS

Enables internal and external data analysis to bring unique insights into patient treatment and engagement.

  • RapidID
  • BrandLauncher
  • iTrack
  • Patient Support Health Monitor
 
CONNECTED DEVICES AND APPLICATIONS

Design and operation of regulated applications and devices which improve patient outcomes and assist healthcare providers in managing patient care.



PATIENT DATA MANAGEMENT

Aggregates patient data from multiple sources and connects both client and external vendor technology solutions to create a single view of all patient interactions. Powered by the Accenture Insight Platform. Featured solutions include:


  • Secure Healthcare Data Infrastructure
  • Patient Matching & Anonymization
  • Artificial Intelligence Engine


Accenture Patient Service Exchange

Platform users are also to plug into an existing ecosystem of services & technologies to help life sciences companies provide a customized patient and provider experience.

EVERYONE BENEFITS

Patients receive quicker and easier access to therapies with better support from health systems to manage their condition. Patients receive quicker and easier access to therapies with better support from health systems to manage their condition.
Payers get accurate documentation to process a patient’s potential benefits request more quickly and easily. Payers get accurate documentation to process a patient’s potential benefits request more quickly and easily.
Providers get increased support towards their patient care imperatives of quality, affordability and engagement (triple aim). Providers get increased support towards their patient care imperatives of quality, affordability and engagement (triple aim).
Specialty pharmacies get access to prescription information that can remove unnecessary follow-ups with physicians and patients. Specialty pharmacies get access to prescription information that can remove unnecessary follow-ups with physicians and patients.

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