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CAPABILITY


Disrupt and reinvent the future of utilities

Deliver on the promise of the new energy ecosystem with Utilities business process services.

DISRUPT. REINVENT.

Utility companies are moving toward new operating models: Customers, regulators, competitive markets, new skills and disruptive technologies have changed the market landscape. An effective outsourcing strategy can help utilities reinvent themselves.

Today’s utilities face multiple challenges, including financial constraints, declining revenues, rising consumer expectations, volatile commodity prices and increasing regulatory pressures.

Doing more with less, while navigating the emerging technology landscape, is a critical objective. Utility companies need to provide efficient service while keeping costs down and developing new revenue streams. These challenges are pushing utilities to be more nimble, agile and technically sophisticated.

A DEDICATED WORKFORCE THAT DELIVERS OUTCOMES

As your business process services (BPS) partner, Accenture can help your utility innovate at the speed of the market, to become leaner, faster and more efficient. For 15+ years, we have delivered business process services to 40+ utilities serving 100+ million consumers.

Using a leading-edge As-a-Service model, we help utilities plug into our business services, innovate at speed and deliver more efficiently at lower costs. The ingredients for success?

We target the specific issues utilities face and shape solutions that generate business outcomes

 

We target the specific issues utilities face and shape solutions that generate business outcomes.

We combine robotics and technology with an innovation engine that delivers results

We combine robotics and technology with an innovation engine that delivers results.

We have a tech-savvy operational workforce of more than 3,500 utilities professionals providing their expertise

We have a tech-savvy operational workforce of more than 3,500 utilities professionals providing their expertise.

We offer consumption-based pricing adapted to scalable and flexible services

We offer consumption-based pricing adapted to scalable and flexible services.


Our clients benefit from business outcomes ranging from lower costs to top-line revenue growth and greater efficiency:

More than 50 percent reduction in cost to serve customers  

More than 50 percent reduction in cost to serve customers

Increased digital channel adoption by up to 50 percent

Increased digital channel adoption by up to 50 percent

Faster and agile introduction of non-commodity products and services and with lower sales cost

Faster and agile introduction of non-commodity products and services and with lower sales cost

Large capital programs in smart meter and grids delivered on time and on budget

Large capital programs in smart meter and grids delivered on time and on budget

15 to 25 percent lower cost in field work

15 to 25 percent lower cost in field work

SPECIFIC SERVICES FOR UTILITIES

We boost performance and quality with utility solutions that combine business processes and applications in a secured infrastructure.

GROWTH VIA NEW ENERGY PRODUCTS AND SERVICES
Activates an operating model that includes all operations to define, pilot, launch and industrialize new products and services.

CUSTOMER INTERACTION AND METER-TO-CASH
Fully integrates customer operations across the customer life cycle and rotates customer interactions to a digital interface.

ADVANCED METERING AND GRID OPERATIONS
Enables end-to-end operations to deploy and manage smart devices, drive quality insights based in smart data and reduced cost to handle exceptions.

DIGITAL ASSETS AND FIELD WORKER
Remotely monitors assets and manages the entire field-based workforce, optimizing field force performance and productivity.

GENERATE RESULTS

Did you know?
Accenture can deliver business results for your utilities organization such as these:

Reduce cost to serve per client by 30 to 50 percent in the retail and customer operations businesses.
Eliminate more than 40 percent of manual work through automation and robotics.
Move 35 to 50 percent of customer interactions to digital channels.
Decrease time to launch new products and services by 30 to 50 percent.

LEADERSHIP

José Rafael Gómez Herrera:

Global Offering Lead, Utilities BPS


“We build the future with our attitude, behavior and courage.”








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