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Insurance BPO: Property and
Casualty Policy Services

Helping insurers to achieve high performance by modernizing their legacy environment and improving their operational efficiency.

Overview

Accenture's Property and Casualty Policy Services can help insurers achieve high performance in a volatile market by modernizing their legacy environment and improving their operational efficiency.

This reduces costs and improves customer service. It also helps raise customer profitability by, among other things, supporting up-selling and the use of less costly channels. Accenture Property and Casualty Policy Services provides:


Administrative support for underwriting and policy services.

•  Straight-through rules-based policy processing with extensive standardization and automation.
•  Decision tools that automate underwriting risk selection and pricing.
•  Industry-proven practices embedded within component-based software applications.
•  Leading experience in insurance processing, delivery, IT and call centers.
•  A global network of insurance BPO facilities.

Clients of Accenture Property and Casualty Policy Services often enjoy:

•  Savings of up to 50 percent.
•  Better financial performance by switching from fixed to variable pricing.
•  More accurate pricing through greater cost transparency.
•  Measurable improvements in process reliability, accuracy and speed.
•  The ability to manage activity peaks and troughs without adding capacity.
•  Enhanced customer and intermediary relationships—and therefore less churn—as a result of improved service and access to information.

WHY ACCENTURE

Accenture Property and Casualty Policy Services provides proven strategies, processes and technologies that can help insurers achieve high performance by modernizing their legacy environments, improving customer service and reducing costs. Accenture also can help raise customer profitability by, among other things, supporting up-selling and the use of less-costly channels.

•  Deep industry knowledge: For more than 30 years we have worked with leading insurers, helping them enhance their systems and processes. We serve more than 85 percent of the world’s top 40 insurance companies.

•  An impressive track record: We have approximately 4,500 insurance process professionals helping more than 50 leading insurers achieve high performance through business process outsourcing. They handle more than 10 million transactions annually, administer more than 2 million policies, and provide pension fund administration to some 1 million members.

•  Proven software assets: Our proprietary software solutions—such as Accenture Claim Components and Accenture Underwriting Components—capture our extensive experience in insurance processes. 

Supporting these assets are our strategic alliances with software vendors such as SAP and Microsoft.

•  Insurance BPO processing centers: We have nine established, specialist insurance BPO facilities located in different countries throughout the world. Each provides clients with experienced insurance processing personnel and a shared, optimized processing platform—and the opportunity to select the optimal combination of onshore, nearshore and offshore sourcing options.

•  A global delivery network: Supporting the insurance processing centers is the Accenture Global Delivery Network, the largest and most diversified group of technology, business process and outsourcing professionals in the world.

•  Industry recognition: In 2012 the International Association of Outsourcing Professionals ranked Accenture the world’s leading outsourcing provider, for the fifth consecutive year. We were also rated by InformationWeek as the top outsourcing provider in 2007, and by Fortune as America’s most admired IT services company in 2005, 2006 and 2007.