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CAPABILITY


Billing and revenue management solution for the communications industry

Learn how improved billing and revenue assurance can help you compete in the digital ecosystem.

Overview

Billing and revenue management operations that provides revenue assurance can be a strategic enabler for communications service providers (CSPs) competing in the digital ecosystem. Billing can also be a “make or break” experience for consumers and enterprises, who will switch providers if unsatisfied.

As they seek to develop new business models, products, and services to respond to changes in technologies, customer demands and behavior, and competition, CSPs typically find their current billing and revenue management capabilities are not up to the challenge. Accenture research reported that numerous and significant shortcomings in companies’ billing operations are preventing them from more effectively accomplishing their business goals and satisfying customers’ needs.

With the explosion of new data and content services, CSPs face a clear risk of “confusing and losing” customers if they have inaccurate bills, or billing and revenue management capabilities that don’t support customers’ desired ways of interacting with providers of digital products and services.

Why Accenture

In the past decade, Accenture has put its extensive knowledge and experience to work helping CSPs around the world to transform their billing and revenue management. With more than 2,000 BSS professionals focused on CSP billing, Accenture provides the full range of consulting, technology and business process outsourcing services that can enable CSPs to develop and deploy the billing and revenue management capabilities necessary to support a more customer-centric business that delivers the digital products and services customers demand.

In fact, the BSS solutions Accenture has implemented at more than 230 CSPs worldwide collectively manage and bill more than 250 million subscribers. In the past five years alone, Accenture has collaborated on business transformation projects with 95 of the world’s top 100 communications companies.

SPECIFIC SERVICES

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