In today’s uncertain economic climate, more families are relying on social programs—from food and housing programs to employment assistance—just to get by. Yet in many communities, these social programs exist in isolation because of independent and disconnected systems and even entrenched agency cultures and processes.
The lack of integration and collaboration creates modern day obstacles for individuals and families seeking assistance. They are not always aware of all of the programs they might be eligible for, or how and where to access them. In many cases, this delays the path back to self-sufficiency, which translates into unnecessary financial strain on already budget-strapped programs. What’s more, caseworkers cannot be certain they are getting the big picture of beneficiary needs and cannot work as effectively as they would like.