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Accenture Integrated Social Services

Centering human services delivery on families to realize new outcomes


In today’s uncertain economic climate, more families are relying on social programs—from food and housing programs to employment assistance—just to get by. Yet in many communities, these social programs exist in isolation because of independent and disconnected systems and even entrenched agency cultures and processes.

The lack of integration and collaboration creates modern day obstacles for individuals and families seeking assistance. They are not always aware of all of the programs they might be eligible for, or how and where to access them. In many cases, this delays the path back to self-sufficiency, which translates into unnecessary financial strain on already budget-strapped programs. What’s more, caseworkers cannot be certain they are getting the big picture of beneficiary needs and cannot work as effectively as they would like.

Why Accenture

Accenture combines policy and business insights with innovative technology solutions to help human services agencies apply eligibility rules to populations, determine the appropriate level of benefits and manage cases to deliver outcomes to the people and families who need them.

Human services agencies need to deliver more effective services more efficiently and quickly to help families in need receive quality services while maximizing taxpayer money. Accenture helps agencies integrate quality services, making the most of limited resources, modernizing technology, creating efficiencies, improving services and reducing costs.

Specific Services

Leading human services organizations recognize that integrated human services delivery is essential. It is about simplifying and realigning service delivery so that it is cross-program, anticipates beneficiary and family needs, and empowers independence faster. The key is to address the complex situation of an individual or family receiving benefits rather than providing one disconnected system at a time. Success will mean taking advantage of the latest technologies and making process and organizational changes—from intake and eligibility determination through case management. The prospects of change raise many questions:

  • Technology. How do human services organizations move beyond fragmented technology systems to create a road map to integrated human services delivery?

  • Service. How do agencies learn to align service delivery models and channels with beneficiary needs and expectations?

  • Insight. How can agencies use data insights to understand beneficiaries better, reduce fraud and measure outcomes?

Accenture works with human services clients to answer questions like these—helping them empower services and improve lives.