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Accenture’s Retail BPO Story

Accenture offers retail clients a value-driven approach to Business Process Outsourcing (BPO). Providing services well beyond lowering costs, we inject innovative, market-shaping industry insights that elevate our clients’ performance.


Accenture’s global outsourcing practice has grown significantly in the last 20 years. Our BPO story started many years ago and in that time we have been able to evolve and perfect our BPO services. But one thing has remained the same from the beginning—Accenture has always been at the heart of client success and played an important role in driving BPO transformation.

We have added value to companies all over the world, helping to control costs, reduce risk, and increase transparency. We offer the broadest range of BPO services in the world underpinned by operational excellence and cost-effectiveness. A wide range of service offerings has made it easy for Accenture to provide end-to-end services in the horizontal as well as vertical (industry-specific) BPO.

Accenture is a leader in BPO:

  • 20 years’ experience in BPO
  • 350+ BPO clients
  • 150 countries serving client operations
  • 50+ delivery locations
  • 38 languages supported
  • 38,500 BPO professionals

Each chapter of this book will allow you to dive deeper into the world of Accenture BPO with five specific client stories where Accenture has successfully implemented BPO across a variety of key functional areas and industries.

Why Accenture

There’s no denying what the value of BPO can do for business. But what’s as important as making the decision to use BPO is choosing which partner to collaborate with. Accenture offers clients a value-driven approach to BPO, which means that we provide services well beyond lowering costs. We inject innovative, market-shaping industry insights that elevate our clients’ performance.

We have worked globally to deliver high performance across all sectors of the retail industry from apparel and grocery to drug stores and home improvement.

  • Accenture Retail works with hundreds of retailers around the world, including nine of the top 10 global retailers.

  • More than 10,000 professionals globally work with our retail clients.

  • We combine the best talent from the retail industry with highly skilled consulting, technology and outsourcing professionals to deliver high performance.

Our expertise and partnership help retail companies overcome industry challenges, achieve and exceed business objectives, and drive sustainable growth.

To get the best results for your business, you need the best partner. Accenture has consistently been recognized for our outsourcing services as the best outsourcing provider:

  • Ranked No. 1 in the International Association of Outsourcing Professionals’ (IAOP) Global Outsourcing 100 list of the world’s top outsourcing service providers for the fifth year in a row 

  • Won Best Global Services and Best Business Transformation in the 2011 Outsourcing Excellence Awards

Specific Services

Accenture’s transformational outsourcing services include creating alignment between clients’ business processes and their overall corporate performance, creating greater synergy between corporate strategy and execution.

The key Accenture BPO service offerings include:

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Accenture has the experience, people, and capabilities to make your BPO vision a successful reality. Let us help bring the value of BPO to your business.