Delivering more in post and parcel
February 14, 2019
February 14, 2019
Since 2006, we have outlined the trends and opportunities for postal players in a market that has seen more disruption than most. With ever-decreasing returns in its core mail business, the rapid take up of eCommerce and shifting customer expectations, post and parcel players have found it necessary to be flexible, adaptable, relevant and creative to keep pace with changing demands.
Here is a snapshot of the findings from the hot topics affecting every post and parcel organisation:
As the traditional post and parcel business model is upended, so postal players need to be clear on the consumer and market trends that are shaping their future. Going forward, post and parcel organisations must be prepared to not only embrace these changes, but also actively pivot their businesses to seize new revenue and growth opportunities.
Read through the following pages to gain an in-depth look at the hottest trends from our 2019 research.
Postal organisations are in a pivotal moment. Customer expectations are changing, supply chains are transforming, and new technologies are disrupting the status quo. Read our latest research to find out how to succeed in this new world.