Communications Technology Vision 2021
June 5, 2021
From the distribution of cloud deployments to types of AI models, to the design of core global connectivity infrastructure, there are more technology choices CSPs can make at every layer of the stack. Some CSPs are using their technology stacks to drive increased customer engagement. Others are enabling better business agility and more innovation. Redefining the stack with new technologies both enables new business opportunities and improves internal operations for CSPs.
83% of Communications executives agree that their organization’s business and technology strategies are becoming inseparable—even indistinguishable.
A new era of industry competition is dawning—one where companies compete on their architecture. CSPs must embrace the competitive technology stack to thrive in this new era.
Digital twins are proliferating across many enterprises and industries and driving an irreversible inflection point—the birth of the Mirrored World. When built on comprehensive, compatible and trusted data, intelligent twins and mirrored environments will help CSPs optimize operations, detect and predict anomalies, pivot to prevent unplanned downtime, enable greater autonomy, and dynamically adjust their designs and strategies with every new piece of data they collect.
87% of Communications industry executives agree digital twins are becoming essential to their organization’s ability to collaborate in strategic ecosystem partnerships.
Organizations, CSPs included, that start building digital twins of their assets and piece together their first mirrored environments will be the ones that push industries, and the world, toward a more agile and intelligent future.
Powerful technology capabilities are being put into people’s hands, usable without highly specialized skills. Democratized technology enables all CSP employees to learn new skills to simplify tasks, enrich their own work experience and get involved with the development of technological solutions. It provides a reliable innovation advantage for CSPs to leverage now and in the future.
88% of Communications executives believe technology democratization is becoming critical to their ability to ignite innovation across the organization.
Now every CSP employee can be an innovator, optimizing their work, fixing pain points, and keeping the business in lockstep with new and changing needs. Digital transformation isn’t just about macro technology solutions. It’s also about empowering employees by giving them new tools and the license to proactively change how technology solutions work.
CSPs and their employees are moving into a new future, one where work can be done anywhere. Bring your own environment (BYOE) technologies will give employees greater flexibility about when and where they work, which will in turn boost productivity. Furthermore, CSPs play an active role to this change as the enablers of BYOE for clients and other industries—connectivity products and services are key to the establishment of the Future Home and the Future Office.
87% of Communications executives believe the remote workforce opens up the market for difficult-to-find talent and expands the competition for talent among organizations.
The next generation workforce will be physically distributed, creatively connected, empowered by technology and more innovative than ever, and CSPs will have a chief role in creating that future.
Multiparty systems (MPS), like distributed ledgers technology (DLT), distributed databases and tokenization, provide a more resilient, adaptable, and trusted foundation for partnerships. As the CSP ecosystem grows ever-larger, with more articulated capabilities and connections, these partnerships not only need to be managed, but also fostered and nurtured for success.
90% of Communications executives state that multiparty systems will enable their ecosystems to forge a more resilient and adaptable foundation to create new value with their organization’s partners.
MPS help CSPs gain greater resilience and adaptability, unlock new ways to approach the market, and set new, ecosystem-forward standards for their clients.
Technology is transforming whole industries and the world at large for the better. Communications Service Provider (CSPs) are enablers of emerging technologies for other industries, but they must first become skilled in these technologies themselves. Technology leadership in these trend areas will open new opportunities for both CSPs and the businesses and customers they serve.
These are the key tech trends CSP leaders must embrace to forge a better future.