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Mobile workforce tools create a new future for child welfare casework in human services

When child welfare caseworkers can work where kids and families are, they are more productive, effective and satisfied with their jobs.


The heart of child welfare casework is in the field—conducting home visits, attending court or working with providers. Simply put, human services casework was mobile long before mobile devices even existed. That’s why caseworkers and mobile workforce tools are such an ideal fit.

But human services agencies exploring bringing them together must go beyond the device. Embracing mobility is about so much more than the cool factor of the latest gadget. It is about developing a thoughtful mobile workforce approach that aligns with the agency’s overall strategy—always seeing the big picture.

When caseworkers leave the desk behind, they can transform the way they work. They can get immediate access to vital case information, real-time reporting and useful contextual information fast. They can become more productive—and children and families benefit.


Mobile-Enabled Future

After the Commonwealth of Massachusetts Department of Children and Families distributed 2,400 iPads to social workers, it soon became clear that more could be done to make the most of the devices. So the Department analyzed the rollout and created a blueprint for a mobile-enabled future. The blueprint is coming to life through prioritized activities and initiatives. All of this supports the Department’s commitment to provide families with timely and efficient access to information and services while equipping its workforce with effective tools.


A plea for change

"There’s so much more that I want to do for the kids. Some days, though, I feel like I’m doing everything but spending time helping them.” State agency caseworker


Sean Toole
Managing Director, Accenture Human Services
Sean Toole is the child welfare portfolio lead for Accenture. He is also responsible for Accenture’s child support work in Georgia, Kansas and Texas. Sean has been working in human services since 1990 with a focus on enterprise wide transformational change projects and innovations, including early work on mobility, data warehousing, and the use of private cloud solutions.

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