The heart of child welfare casework is in the field—conducting home visits, attending court or working with providers. Simply put, human services casework was mobile long before mobile devices even existed. That’s why caseworkers and mobile workforce tools are such an ideal fit.
But human services agencies exploring bringing them together must go beyond the device. Embracing mobility is about so much more than the cool factor of the latest gadget. It is about developing a thoughtful mobile workforce approach that aligns with the agency’s overall strategy—always seeing the big picture.
When caseworkers leave the desk behind, they can transform the way they work. They can get immediate access to vital case information, real-time reporting and useful contextual information fast. They can become more productive—and children and families benefit.
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