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New Energy Consumer 2017


NEW ENERGY CONSUMER NEW PATHS TO
OPERATING AGILITY

#newenergyconsumer

A RELENTLESS FOCUS ON THE FUTURE

Customer expectations are now liquid, and challenging energy providers to keep pace with standards set in other industries. In this era of the digitalization of everything, and of hyper-relevant personalization, a relentless obsession with customers is no longer an option. It’s a must.

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Successful energy providers are pivoting to new technologies and driving innovation while strengthening their core. They are driving toward a digital operating model that will support future-looking strategies and create new paths to value.

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BOLD MOVES FOR NEW
OPPORTUNITIES

To thrive in the rapidly evolving energy ecosystem, energy providers must move boldly and decisively. All paths are grounded in building a customer-centric operating model that is agile, adaptive, digital and flexible.

Learn how and why now is the time to:

Implement Approach Implement a new, more integrated approach to transformation.
Invest Invest in the workforce of the future.
Embrace Embrace continuous innovation.
Implement IT Implement New IT.
Create Create an agile culture that is aligned to the digital strategy.
Leverage Leverage new partnership.
ABOUT  THE NEW ENERGY CONSUMER RESEARCH

Accenture’s multiyear New Energy Consumer research program aims to help gas, electricity and water utilities understand emerging consumer needs and preferences, to identify new challenges and opportunities and to bring focus to the critical competencies required to succeed in the evolving energy marketplace. This research program is supported by our Accenture Research organization, a global team of 250 researchers devoted to uncovering disruptors, shaping trends and creating data-driven insights.

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